Online Flower Delivery Eastcote - Terms of Service for Eastcote Flowers

Eastcote Flowers Online Shop: Terms & Conditions

Welcome to Eastcote Flowers - Terms & Conditions of Sale

Thank you for choosing Eastcote Flowers, your trusted choice for online flower delivery in Eastcote and the surrounding areas. We want all customers to be completely satisfied with our products and services. Please review the following Terms & Conditions which form the basis of your relationship with us when you make orders through our website for flower delivery across Eastcote and neighbouring regions. By placing an order on our website, you agree to be bound by these Terms & Conditions in full.

1. Definitions

"We", "us", "our" refers to Eastcote Flowers, the online flower retailer for Eastcote. "You" and "your" refer to the customer ordering flower products for delivery. "Website" means our online shop through which goods are ordered. "Products" refer to floral arrangements, bouquets, plants, and related items offered for sale on the website.

2. Acceptance of Terms

By using our website and placing an order for flower delivery in Eastcote or nearby areas, you confirm that you accept these Terms & Conditions and agree to abide by them. If you do not agree to be bound by these terms, you must not use our website or order products from us.

3. Order Process

Our online shopping process is designed to be straightforward and secure for flower delivery across Eastcote and surrounding locations.

To place an order:

Select your chosen flower arrangement or product from our website.
Add the item(s) to your shopping basket.
Proceed to the checkout and complete all required delivery and billing information, paying particular attention to spelling for the recipient’s address and your contact details. Orders may not be completed if mandatory details are missing or inaccurate.
Select your preferred delivery date and any additional options such as messages or special instructions.
Review your order and confirm acceptance of these Terms & Conditions.
Submit payment details to finalise your order.

After placing your order, you will receive an order confirmation on-screen and by email. This confirmation acknowledges receipt of your order but does not constitute acceptance. The order is considered accepted and a binding contract formed only when we dispatch your flower order for delivery in Eastcote or elsewhere as specified.

4. Product Availability and Substitution

All flower arrangements and other products are subject to availability. On rare occasions, certain flowers or items may not be in stock due to seasonal changes or supply difficulties. We reserve the right to substitute any item with a similar one of equal or greater value and quality if necessary. In these instances, we will attempt to match the theme and style of the original product where possible and communicate significant substitutions to you in advance.

5. Delivery Terms

We provide flower delivery throughout Eastcote and nearby areas. Orders are delivered on your chosen delivery date where possible. While we make every effort to deliver on time, specific times cannot be guaranteed unless agreed in advance. Factors such as adverse weather, traffic, or other events outside our control may sometimes cause delays.

If your order is intended for special occasions (for example, birthdays or anniversaries), we recommend ordering in advance to ensure timely arrival. It is your responsibility to ensure the recipient’s address and contact details are correct, as we are not liable for non-delivery due to incorrect information. If the recipient is unavailable upon delivery, we may leave the flowers with a neighbour or in a safe place, or attempt redelivery according to our procedures. Full delivery instructions are available on request.

6. Payment

You must pay in full at the time of ordering using one of the payment methods displayed at the checkout. We accept most major credit and debit cards. All prices displayed on our website are in pounds sterling (GBP) and include VAT or other relevant taxes unless otherwise stated. The price for products and delivery charges will be as quoted on our website at the time your order is confirmed.

Payments are processed securely. We reserve the right to refuse orders if we cannot obtain payment authorisation or if the product is unavailable. Ownership of the products only transfers to you upon full payment and successful delivery.

7. Cancellations & Amendments

Under UK Consumer Protection (Distance Selling) Regulations, you are entitled to cancel your online flower order within certain timelines. However, as most flower products are bespoke, perishable, and custom-made for delivery in Eastcote, the right to cancel may be limited.

To cancel or amend your order, you must contact us as soon as possible and at least 24 hours before the scheduled delivery date. Orders that have already been prepared, dispatched, or delivered cannot be cancelled. Any refunds granted for valid cancellations will be processed using your original payment method within 7 working days. Amendments such as changes to delivery address or product selection may be accommodated at our discretion, subject to availability and sufficient notice.

8. Returns and Refunds

Due to the perishable nature of flowers, we only accept returns or refunds in cases where:

The product delivered is substantially not as described or damaged upon arrival.
The product fails to arrive on the chosen delivery date due to a proven fault on our part.

If you are not satisfied with your flower delivery in Eastcote for a valid reason, you must contact us within 24 hours of receipt, providing photographic evidence where appropriate. We may offer a replacement, partial refund, or full refund depending on the circumstances. Please note that flowers should be cared for according to our instructions for any complaints to be considered valid.

9. Liability

Eastcote Flowers’ liability in connection with any order is strictly limited to the purchase price of the products you have ordered and paid for. We shall not be held responsible for indirect or consequential losses including, but not limited to, lost opportunities, lost business, or emotional distress arising from late or non-delivery, except where such limitation is prohibited by law.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.

10. Customer Responsibilities

You are responsible for providing accurate and complete delivery details and payment information. Please ensure any message, attachment, or special instruction submitted with your flower delivery is lawful, respectful, and appropriate. We reserve the right to refuse orders, messages, or requests deemed offensive, unlawful, or contrary to our business values.

11. Personal Data and Privacy

Your privacy is important to us. Information you provide as part of the order process for flower delivery in Eastcote is used solely to fulfil your order and improve our services, in accordance with our privacy policy. We comply with all data protection laws and never sell personal data to third parties.

12. Force Majeure

We are not liable for any failure to perform, or delay in performance of, our obligations related to your online flower delivery in Eastcote or nearby areas if such failure or delay is caused by events outside our reasonable control. This includes (without limitation) acts of God, war, civil disorder, fire, flood, extreme weather, industrial action, supply chain disruption, or failures of transport networks.

13. Changes to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time, for legal, regulatory, or business reasons. The latest version will always be available on our website. Continued use of our website for flower delivery in Eastcote or elsewhere constitutes your acceptance of the amended terms.

14. Governing Law and Jurisdiction

All contracts for flower delivery with Eastcote Flowers, and any dispute or claim arising out of them, are governed by the laws of England and Wales. Should a dispute occur which cannot be resolved through our internal complaint process, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Coverage and Acceptance

These Terms & Conditions apply fully to all customers ordering through our website for flower delivery in Eastcote and the surrounding areas. By completing your order, you confirm your acceptance. If any section of these terms is found invalid or unenforceable by a court, the remaining sections will continue in full force and effect.

16. Contact and Complaints

If you have any questions about these Terms & Conditions or wish to lodge a complaint regarding your flower delivery, please use the contact form on our website. We take customer feedback seriously and will endeavour to resolve any issues promptly and fairly.

Last updated: June 2024