Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Eastcote
At Eastcote Flowers, we are proud to be your trusted local florist, serving both households and businesses in and around the Eastcote area. Our commitment is to delight our customers with beautiful, fresh bouquets and floral arrangements. As part of our promise, we guarantee that all flowers delivered by us in Eastcote arrive fresh, vibrant, and ready to be enjoyed.
Damaged or Faulty Flowers on Arrival
We carefully hand-select and prepare all bouquets to ensure they reach you in perfect condition. However, if your flowers arrive damaged or show signs of wilting upon delivery, please contact us as soon as possible. To help us resolve the matter promptly, kindly provide a description of the issue and a clear photo of the flowers received. This enables us to assess the situation and take the necessary steps to put things right.
Our Freshness Window
Eastcote Flowers guarantees that each order will remain fresh for a minimum of five days from the moment of delivery, provided that your flowers are cared for according to the instructions supplied with your bouquet. If you believe your flowers did not last as promised, please get in touch with us within this freshness window. Sharing details about how you cared for the flowers, along with a photo of their condition, will help us ensure a fair and thorough review.
Refunds and Replacements
Your satisfaction is at the heart of what we do. Should you find your flowers have not met our freshness guarantee or have been damaged in transport, we will offer you the choice of a full refund or a replacement bouquet, delivered at no extra cost. If you opt for a replacement, we will arrange swift delivery at your earliest convenience. For refunds, we will process the payment back to your original payment method as quickly as possible after resolving your case, in line with our policy guidelines.
How to Make a Complaint
We value your feedback and are committed to addressing any issues or concerns. If you have a complaint about your order, our services, or any aspect of your experience with us, please contact our friendly team. When you reach out, please provide your order details and a clear description of the problem. This information will help us investigate and resolve your complaint efficiently and fairly.
Commitment to Customer Satisfaction
Eastcote Flowers has built a reputation in the local community for reliability, quality, and integrity. We take every concern seriously, whether it relates to the condition of your flowers or any other aspect of our service. Our aim is always to ensure you feel valued and delighted with your flowers, whether you are placing a one-off order or using our regular floral delivery services for your home or business. Rest assured that every feedback or complaint is handled with care and a focus on your complete satisfaction.
Trusted Local Florist
With deep roots in the Eastcote community, we take pride in being a local business you can trust for freshness, quality, and exceptional customer service. Thank you for choosing Eastcote Flowers – if you have any questions regarding our returns, refunds, or complaints procedure, please reach out to our team. We look forward to serving you again soon, and to continuing to bring fresh blooms to the heart of Eastcote.
